We have detected an issue in US-3 Public Cloud environment

Incident Report for Auth0

Postmortem

We have thoroughly investigated the root cause of the service degradation encountered in this event and determined that a broad regression was not applicable. We are closing this incident, as our teams have assisted the only impacted customer with resolving these errors. If you have additional questions, please get in touch with us through our Support Center.

Posted Jun 11, 2025 - 23:38 UTC

Resolved

Services has been stable. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

Posted Jun 07, 2025 - 16:36 UTC

Monitoring

On June 7, 2025, we detected elevated errors between 15:45 and 15:58 UTC that impacted Management API. Impacted users would have experienced 5xx errors when attempting to log in. There is no active impact, and no actions are required from our customers.

Posted Jun 07, 2025 - 16:14 UTC

Investigating

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Posted Jun 07, 2025 - 15:58 UTC

This incident affected: Auth0 US-3 (PROD) (Management API).