Minor Service Outage

About This Site

We continuously monitor the status of Auth0 and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Auth0 and do not see a notice posted, please contact us at https://support.auth0.com.

For historic uptime of the production cluster, check:
US
* Authentication API: http://uptime.auth0.com/2316766/history
* Authentication using Custom DB Connections & Rules: http://uptime.auth0.com/2316768/history
EU
* Authentication API: http://uptime.eu.auth0.com/2377379/history
* Authentication using Custom DB Connections & Rules: http://uptime.eu.auth0.com/2377380/history
AU
* Authentication API: http://uptime.au.auth0.com/2377370/history
* Authentication using Custom DB Connections & Rules: http://uptime.au.auth0.com/2377373/history

Uptime over the past 90 days. View historical uptime.
Auth0 US (PROD) Partial Outage
90 days ago
99.99 % uptime
Today
User Authentication Partial Outage
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication Operational
Management API Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
90 days ago
99.97 % uptime
Today
[DEPRECATED] Authentication using Custom DB Connections & Rules Operational
[DEPRECATED] Custom Domains Operational
[DEPRECATED] Search API v2 Operational
[DEPRECATED] Search API v3 Operational
Auth0 US-2 (PROD) Operational
90 days ago
99.99 % uptime
Today
User Authentication Operational
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication Operational
Management API Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
90 days ago
99.98 % uptime
Today
[DEPRECATED] Authentication using Custom DB Connections & Rules Operational
[DEPRECATED] Custom Domains Operational
[DEPRECATED] Search API v2 Operational
[DEPRECATED] Search API v3 Operational
Auth0 US-3 (PROD) Operational
90 days ago
100.0 % uptime
Today
User Authentication Operational
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi Factor Authentication Operational
Management API Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
[DEPRECATED] Authentication using Custom DB Connections & Rules Operational
[DEPRECATED] Custom Domains Operational
[DEPRECATED] Search API v3 Operational
Auth0 US-3 (PREVIEW) Operational
90 days ago
100.0 % uptime
Today
User Authentication Operational
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi Factor Authentication Operational
Management API Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
[DEPRECATED] Authentication using Custom DB Connections & Rules Operational
[DEPRECATED] Custom Domains Operational
[DEPRECATED] Search API v3 Operational
Auth0 Europe (PROD) Operational
90 days ago
99.98 % uptime
Today
User Authentication Operational
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication Operational
Management API Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
90 days ago
99.96 % uptime
Today
[DEPRECATED] Custom DB Connections & Rules Operational
[DEPRECATED] CDN (cdn.eu.auth0.com) Operational
[DEPRECATED] Custom Domains Operational
[DEPRECATED] Search API v2 Operational
[DEPRECATED] Search API v3 Operational
Auth0 Australia (PROD) Operational
90 days ago
99.99 % uptime
Today
User Authentication Operational
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication Operational
Management API Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
90 days ago
99.99 % uptime
Today
[DEPRECATED] Custom DB Connections & Rules Operational
[DEPRECATED] CDN (cdn.au.auth0.com) Operational
[DEPRECATED] Custom Domains Operational
[DEPRECATED] Search API v2 Operational
[DEPRECATED] Search API v3 Operational
Auth0 US (PREVIEW) Operational
90 days ago
99.99 % uptime
Today
User Authentication ? Operational
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication Operational
Management API ? Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
90 days ago
99.98 % uptime
Today
[DEPRECATED] Authentication using Custom DB Connections & Rules (PREVIEW) ? Operational
[DEPRECATED] Search API v2 Operational
Auth0 Europe (PREVIEW) Operational
90 days ago
99.99 % uptime
Today
User Authentication Operational
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication Operational
Management API Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
90 days ago
99.99 % uptime
Today
[DEPRECATED] Custom DB Connections & Rules Operational
[DEPRECATED] Search API v2 Operational
[DEPRECATED] Search API v3 Operational
Auth0 Australia (PREVIEW) Operational
90 days ago
99.99 % uptime
Today
User Authentication Operational
Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication Operational
Management API Operational
Tenant Logs Operational
90 days ago
100.0 % uptime
Today
Email Delivery Operational
Other Operational
90 days ago
99.99 % uptime
Today
[DEPRECATED] Custom DB Connections & Rules Operational
[DEPRECATED] Search API v2 Operational
[DEPRECATED] Search API v3 Operational
[DO NOT USE] Auth0 JP-1 (PROD) Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] User Authentication Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Multi Factor Authentication Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Management API Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Tenant Logs Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Email Delivery Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Other Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Auth0 JP-1 (PREVIEW) Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] User Authentication Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Machine to Machine Authentication Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Multi Factor Authentication Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Management API Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Tenant Logs Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Email Delivery Operational
90 days ago
100.0 % uptime
Today
[DO NOT USE] Other Operational
90 days ago
100.0 % uptime
Today
Management Dashboard (manage.auth0.com) ? Operational
Other Operational
CDN (cdn.auth0.com) ? Operational
Support Center Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[Maintenance] Auth0 Network Edge Oct 29, 12:30-18:00 UTC
Maintenance of our network edge will be occurring on October 29th, 2020 from 12:30 UTC to 18:00 UTC. We will be migrating free tenants with DNS entries of *.auth0.com to our new network edge.

The migration should be seamless. In extremely rare cases customers have had abnormal network edge configurations that have not worked with our new infrastructure. Should you face issues please post to the Auth0 Community (https://community.auth0.com/) and we will investigate.
Posted on Oct 23, 21:23 UTC
[Maintenance] Auth0 Network Edge Oct 30, 12:30-17:00 UTC
Maintenance of our network edge will be occurring on October 30th, 2020 from 12:30 UTC to 17:00 UTC. We will be migrating free tenants with DNS entries of *.auth0.com to our new network edge.

The migration should be seamless. In extremely rare cases customers have had abnormal network edge configurations that have not worked with our new infrastructure. Should you face issues please post to the Auth0 Community (https://community.auth0.com/) and we will investigate.
Posted on Oct 23, 21:24 UTC
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020
Increased error rates in user search endpoints and indexing delays
Resolved - This incident has been resolved.
Oct 26, 21:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 19:25 UTC
Identified - We've identified the cause of the issue and working on a fix. Newly created users do not show up in User Search at this moment and may cause "user doesn't exist" errors when searching users via Management API.
Oct 26, 18:10 UTC
Update - We are continuing to investigate this issue.
Oct 26, 13:23 UTC
Investigating - We are currently investigating this issue.
Oct 26, 13:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 09:25 UTC
Update - We are continuing to work on a fix for this issue.
Oct 26, 09:16 UTC
Update - We are continuing to work on a fix for this issue.
Oct 26, 09:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 26, 09:05 UTC
[Maintenance] Search v3
Completed - The scheduled maintenance has been completed.
Oct 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 06:00 UTC
Scheduled - On October 26th at 06:00 UTC Auth0 will be performing maintenance on a datastore for our user search capability in the US-1 region. This should have no impact on the performance or availability of our user search endpoint, or the ability to search for users in the dashboard. It may, however, result in indexing delays of up to 30 minutes.

Indexing delays occur between the time a user is updated and the time that change is reflected in our search results. In other words, search requests should respond without an issue, but the results themselves may lack some updates to users made during the migration period.

Authentication transactions will not be affected during this window.

This period should last approximately 60 minutes. After the maintenance period, search results will be caught up with all recent user changes.

We do apologize for any inconvenience this may cause. We are performing this operation to improve the reliability and quality of our search capability, in order to better serve you.
Oct 19, 15:10 UTC
Rules configuration object is empty for some tenants
Resolved - This incident has been resolved.
Oct 26, 03:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 03:15 UTC
Identified - The issue only affects tenants with new rules configurations. Tenants who have had a rules configuration ever set before were not affected. We are working on resolving the issue.
Oct 26, 01:08 UTC
Update - We are continuing to investigate this issue.
Oct 26, 00:50 UTC
Investigating - We found an issue with `configuration` object returning empty in rules for some tenants and we are investigating it.
Oct 26, 00:40 UTC
Oct 25, 2020

No incidents reported.

Oct 24, 2020
Search v3 unavailability
Resolved - This incident has been resolved.
Oct 24, 00:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 23:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 22:41 UTC
Investigating - Our Search v3 capability is currently unavailable. Authentication events should not be affected unless you have a dependency on Search v3. Our Engineers are looking into it, and we will let you know as we have more information.
Oct 23, 22:25 UTC
Oct 23, 2020
Oct 22, 2020
[Maintenance] Search v3
Completed - The scheduled maintenance has been completed.
Oct 22, 06:40 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 22, 06:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 UTC
Scheduled - On October 22nd at 06:00 UTC Auth0 will be performing maintenance on a datastore for our user search capability in the US-1 region. This should have no impact on the performance or availability of our user search endpoint, or the ability to search for users in the dashboard. It may, however, result in indexing delays of up to 30 minutes.

Indexing delays occur between the time a user is updated and the time that change is reflected in our search results. In other words, search requests should respond without an issue, but the results themselves may lack some updates to users made during the migration period.

Authentication transactions will not be affected during this window.

This period should last approximately 60 minutes. After the maintenance period, search results will be caught up with all recent user changes.

We do apologize for any inconvenience this may cause. We are performing this operation to improve the reliability and quality of our search capability, in order to better serve you.
Oct 19, 15:09 UTC
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Issues with Support Center
Resolved - All functionality is working now as expected in Support Center. Please sign out of the support center and sign back in if you experience any continued issues.
Oct 13, 20:16 UTC
Monitoring - We are no longer seeing issues with the support center and all functionality is working now as expected. However, we are going to continue to monitor the situation.
Oct 13, 19:37 UTC
Investigating - Customers may experience issues when trying to access or use the support center. We are currently investigating this issue.
Oct 13, 19:10 UTC
Sporadic failures for the calls to well-known/jwks.json, /dbconnections/signup and /usernamepassword/login
Resolved - This incident has been resolved.
Oct 13, 14:12 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 14:04 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 14:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 14:02 UTC
Update - We are continuing to work on a fix for this issue.
Oct 13, 14:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 13:58 UTC
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