All Systems Operational

About This Site

We continuously monitor the status of Auth0 and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Auth0 and do not see a notice posted, please contact us at https://support.auth0.com.

For historic uptime of the production cluster, check:
US
* Authentication API: http://uptime.auth0.com/2316766/history
* Authentication using Custom DB Connections & Rules: http://uptime.auth0.com/2316768/history
EU
* Authentication API: http://uptime.eu.auth0.com/2377379/history
* Authentication using Custom DB Connections & Rules: http://uptime.eu.auth0.com/2377380/history
AU
* Authentication API: http://uptime.au.auth0.com/2377370/history
* Authentication using Custom DB Connections & Rules: http://uptime.au.auth0.com/2377373/history

Auth0 US (PROD) Operational
Authentication API   Operational
Authentication using Custom DB Connections & Rules   Operational
Management API   Operational
Email Delivery   Operational
Custom Domains   Operational
Multi Factor Authentication   Operational
Search API v2   Operational
Search API v3   Operational
Auth0 US-2 (PROD) Operational
Authentication API   Operational
Authentication using Custom DB Connections & Rules   Operational
Management API   Operational
Email Delivery   Operational
Custom Domains   Operational
Multi Factor Authentication   Operational
Search API v2   Operational
Search API v3   Operational
Auth0 Europe (PROD) Operational
Authentication API   Operational
Management API   Operational
Custom DB Connections & Rules   Operational
Email Delivery   Operational
CDN (cdn.eu.auth0.com)   Operational
Custom Domains   Operational
Multi Factor Authentication   Operational
Search API v2   Operational
Search API v3   Operational
Auth0 Australia (PROD) Operational
Authentication API   Operational
Management API   Operational
Custom DB Connections & Rules   Operational
Email Delivery   Operational
CDN (cdn.au.auth0.com)   Operational
Custom Domains   Operational
Multi Factor Authentication   Operational
Search API v2   Operational
Search API v3   Operational
Auth0 US (PREVIEW) Operational
Authentication API (PREVIEW)   ? Operational
Authentication using Custom DB Connections & Rules (PREVIEW)   ? Operational
Management API   ? Operational
Email Delivery   Operational
Multi Factor Authentication   Operational
Search API v2   Operational
Auth0 Europe (PREVIEW) Operational
Authentication API   Operational
Management API   Operational
Custom DB Connections & Rules   Operational
Email Delivery   Operational
Multi Factor Authentication   Operational
Search API v2   Operational
Search API v3   Operational
Auth0 Australia (PREVIEW) Operational
Authentication API   Operational
Management API   Operational
Custom DB Connections & Rules   Operational
Email Delivery   Operational
Multi Factor Authentication   Operational
Search API v2   Operational
Search API v3   Operational
Management Dashboard (manage.auth0.com)   ? Operational
Web Site (auth0.com)   ? Operational
CDN (cdn.auth0.com)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - This incident has been resolved.
Dec 6, 19:17 UTC
Investigating - Our user index processing pipeline is running behind. Queries to the Search API will return stale results until the system is caught up. We will post an update with an ETA as soon as possible.
Dec 6, 18:54 UTC
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018
Resolved - This incident has been resolved.
Dec 3, 18:34 UTC
Identified - The issue has self fixed
Dec 3, 18:05 UTC
Investigating - A small percentage of authentication transactions (2%) failed to process correctly between 18:04 and 18:05 UTC. The team is currently investigating the root cause. We'll keep you updated.
Dec 3, 18:05 UTC
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Postmortem - Read details
Dec 1, 03:43 UTC
Resolved - Auth0 service has stabilized for all customers. We have started working on our public post-mortem.
Nov 29, 00:11 UTC
Update - We are continuing to monitor the incident and have started the RCA. We will keep this status in monitoring and continue to provide updates.
Nov 28, 23:13 UTC
Update - At 14:44 UTC our incident response team started investigating an alarm showing an increase in response times for the Authentication API affecting all customers in the US (PROD) environment. The team started investigating the issue, and at 16:14 UTC we discovered issues in our MongoDB cluster that soon began affecting all customers in the US region. The issue started getting worse, not just impacting response times but also generating errors for customers in different APIs. From 16:30 UTC until 18:35 UTC (the worst period of the incident), 18.88% of all requests failed in the US environment.

With all hands on deck, we found issues related to a couple of Database queries that significantly impacted the cluster. We immediately began applying changes and redirected traffic to a different application cluster, which began to normalize the issue.

We are still working diligently on improving the situation and will provide an in-depth Root Cause Analysis as soon as possible.

We are deeply sorry for the inconvenience this issue has caused you, your users and your customers.
Nov 28, 20:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 19:11 UTC
Identified - We're seeing decrease in the amount of errors to our services. We continue to monitor the situation and update as we make progress.
Nov 28, 19:09 UTC
Investigating - We continue to investigate this issue. We're working to stabilize our services in prod-us.
Nov 28, 18:13 UTC
Update - We're continuing to work on a fix. Response times are slowly normalizing and errors are going down; we'll post an update as soon as we're back to normal.
Nov 28, 16:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 16:35 UTC
Investigating - We are currently investigating this issue.
Nov 28, 15:13 UTC
Nov 28, 2018
Resolved - This incident has been resolved.
Nov 28, 19:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 19:07 UTC
Update - We are continuing to investigate this issue.
Nov 28, 18:56 UTC
Investigating - As an emergency procedure, we're taking down manage.auth0.com to fix an issue in prod-us.
Nov 28, 18:53 UTC