Identified - The Elastic Search cluster we use in the EU environment to index account logs to enable their search is ingesting slow at a slow rate. The database has reached a large state size, which is making all operations either slow or fail.

No data has been lost.

Our team is working on creating a new clean cluster, but it might take some time to resolve this. In the meantime, queries to the logs endpoints and dashboard log listings will show outdated results.
Feb 20, 21:19 UTC
Investigating - Our tenant logs index processing pipeline is running behind. Queries to the Search API will return stale results until the system is caught up. We will post an update with an ETA as soon as possible.
Feb 20, 13:03 UTC

About This Site

We continuously monitor the status of Auth0 and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Auth0 and do not see a notice posted, please contact us at https://support.auth0.com.

For historic uptime of the production cluster, check:
US
* Authentication API: http://uptime.auth0.com/2316766/history
* Authentication using Custom DB Connections & Rules: http://uptime.auth0.com/2316768/history
EU
* Authentication API: http://uptime.eu.auth0.com/2377379/history
* Authentication using Custom DB Connections & Rules: http://uptime.eu.auth0.com/2377380/history
AU
* Authentication API: http://uptime.au.auth0.com/2377370/history
* Authentication using Custom DB Connections & Rules: http://uptime.au.auth0.com/2377373/history

Auth0 US (PROD) Operational
Authentication API   Operational
Authentication using Custom DB Connections & Rules   Operational
Management API   Operational
Email Delivery   Operational
Auth0 US-2 (PROD) Operational
Authentication API   Operational
Authentication using Custom DB Connections & Rules   Operational
Management API   Operational
Email Delivery   Operational
Auth0 Europe (PROD) Operational
Authentication API   Operational
Management API   Operational
Custom DB Connections & Rules   Operational
Email Delivery   Operational
Auth0 Australia (PROD) Operational
Authentication API   Operational
Management API   Operational
Custom DB Connections & Rules   Operational
Email Delivery   Operational
Auth0 US (PREVIEW) Operational
Authentication API (PREVIEW)   ? Operational
Authentication using Custom DB Connections & Rules (PREVIEW)   ? Operational
Management API   ? Operational
Email Delivery   Operational
Auth0 Europe (PREVIEW) Operational
Authentication API   Operational
Management API   Operational
Custom DB Connections & Rules   Operational
Email Delivery   Operational
Auth0 Australia (PREVIEW) Operational
Authentication API   Operational
Management API   Operational
Custom DB Connections & Rules   Operational
Email Delivery   Operational
Management Dashboard (manage.auth0.com)   ? Operational
Web Site (auth0.com)   ? Operational
CDN (cdn.auth0.com)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2018
Resolved - This incident has been resolved.
Feb 22, 18:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 18:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 22, 16:28 UTC
Investigating - Our user index processing pipeline is running behind. Queries to the Search API will return stale results until the system is caught up. We will post an update with an ETA as soon as possible.
Feb 22, 14:56 UTC
Feb 21, 2018
Resolved - This incident has been resolved.
Feb 21, 18:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 18:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 21, 17:09 UTC
Investigating - Our user index processing pipeline is running behind. Queries to the Search API will return stale results until the system is caught up. We will post an update with an ETA as soon as possible.
Feb 21, 16:41 UTC
Feb 20, 2018
Resolved - This incident has been resolved.
Feb 20, 21:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 21:20 UTC
Investigating - We are currently investigating this issue.
Feb 20, 20:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 18:35 UTC
Investigating - Our user index processing pipeline is running behind. Queries to the Search API will return stale results until the system is caught up. We will post an update with an ETA as soon as possible.
Feb 20, 15:18 UTC
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - Indexing delays have been resolved.
Feb 13, 00:39 UTC
Identified - Indexing delay is reducing.
Feb 12, 21:57 UTC
Investigating - Our user index processing pipeline is running behind. Queries to the Search API will return stale results until the system is caught up. We will post an update with an ETA as soon as possible.
Feb 12, 21:05 UTC
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Resolved - This incident has been resolved.

Our cloud provider suffered an outage in one of their datacenters.
Feb 9, 07:20 UTC
Investigating - A percentage of authentication transactions is failing to process correctly. The team is currently investigating the root cause. We'll keep you updated.
Feb 9, 07:00 UTC
Feb 8, 2018
Resolved - This incident has been resolved.
Feb 8, 14:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 14:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 8, 13:16 UTC
Investigating - Some small amount of customers where affected by issues with our AD connectors in US
Feb 8, 10:04 UTC
Resolved - This incident has been resolved.
Feb 8, 10:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 10:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 8, 10:14 UTC
Investigating - A small percentage of authentication transactions is failing to process correctly. We are in the process of migrating our main storage for meltdown remediation. We'll keep you updated.
Feb 8, 10:14 UTC