Logins failing for customers using Custom Forms

Incident Report for Auth0

Postmortem

Out of an abundance of caution, we have thoroughly investigated the service interruption encountered in this event and determined that a broad regression was not applicable. If you are experiencing similar issues, we recommend contacting our Support teams for further assistance.

Posted Mar 31, 2025 - 22:15 UTC

Resolved

Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

Posted Mar 28, 2025 - 12:30 UTC

Monitoring

We have identified the cause, applied a fix for the issue and are monitoring the system.

Posted Mar 28, 2025 - 12:10 UTC

Investigating

We are currently investigating an incident that impacted our services. End users will see logins failing for customers using Custom Forms.

Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Posted Mar 28, 2025 - 11:50 UTC

This incident affected: Auth0 UK-1 (PROD) (User Authentication).