Increased Error rates in Authentication API

Incident Report for Auth0

Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20250219_Increased_Error_Rates_Impacting_US3_US4_UK1_Public_Cloud.pdf

Posted Mar 06, 2025 - 01:47 UTC

Resolved

Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

Posted Feb 19, 2025 - 08:58 UTC

Identified

Our Engineering has identified increased error rates which also impacted some customers in our UK-1 Public Cloud region earlier on February 19. This issue is now fully resolved and we are not seeing any further impact.

Posted Feb 19, 2025 - 08:24 UTC

This incident affected: Auth0 UK-1 (PROD) (User Authentication, Machine to Machine Authentication).