Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Apr 29, 2025 - 19:21 UTC
Monitoring
Services are now functioning as expected and our team is observing full recovery. We are reviewing any potential mitigation actions and no customer action is required at this time.
Posted Apr 29, 2025 - 19:07 UTC
Identified
Our Engineering team has isolated the traffic pattern and what we believe the root cause of this issue to be. We will provide an additional update here in 15 minutes as our team continues to review this issue. This issue is ongoing and being actively investigated and triaged.
Posted Apr 29, 2025 - 18:57 UTC
Update
Our Engineering team is continuing to review increased error rates impacting our public cloud US-4 region. We will post additional updates here as our investigation progress in approximately 15 minutes.
Posted Apr 29, 2025 - 18:55 UTC
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Apr 29, 2025 - 18:45 UTC
This incident affected: Auth0 US-4 (PROD) (User Authentication, Machine to Machine Authentication).