Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Aug 21, 2025 - 20:07 UTC
Monitoring
Error rates have subsided and our team is monitoring.
Posted Aug 21, 2025 - 19:51 UTC
Update
We are seeing some resolution for these network errors as our Edge Provider has implemented some additional mitigation actions. We will provide further updates in 15 minutes as we continue to work with our provider.
Posted Aug 21, 2025 - 19:13 UTC
Update
Our Edge Provider is working towards a fix. This impacts customers utilizing traffic specifically from their Virginia-based colocation. We are working with our provider directly on getting additional updates as they work to resolve this issue as soon as possible. We will post an additional update here in approximately 30 minutes.
Posted Aug 21, 2025 - 18:42 UTC
Identified
Our Edge Provider has identified an issue that is impacting traffic and is working towards mitigation urgently. We will provide additional updates here in approximately 15 minutes as we work with them to understand the root cause of this issue and remediate impact to our customers.
Posted Aug 21, 2025 - 18:29 UTC
Investigating
We are investigating reports of network latency impacting specific US localities due to an issue on one of our Edge Provider's colocations. We are working urgently to investigate this issue and we will advise shortly as our investigation progresses.
Posted Aug 21, 2025 - 18:18 UTC
This incident affected: Auth0 US (PROD) (User Authentication, Machine to Machine Authentication), Auth0 US-3 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 US-4 (PROD) (User Authentication, Machine to Machine Authentication), and Auth0 US-5 (PROD) (User Authentication, Machine to Machine Authentication).