Issue Impacting Customer Support Center

Incident Report for Auth0

Postmortem

Following review of this issue a misconfiguration that was made as part of routine / ongoing work caused limited issues with full support center functionality from approximately 16:30 to 17:30 UTC. Our Engineering team has reverted these changes and observed full recovery. Should you have any further questions or concerns, please contact our support center. Core authentication and customer logins were not affected as part of this issue. Our Engineering team has identified that this primarily impacted the ability to run reports from support center. No further customer action is required at this time.

Posted May 01, 2025 - 20:36 UTC

Resolved

Our support center is now fully operational and functioning as expected. Customers may have noticed limited impact to certain support center functionality such as use of reports. Our Engineering team is reviewing this retroactively and you can contact our support team should you have any further questions or concerns.

Posted May 01, 2025 - 17:43 UTC

Monitoring

We applied a fix for the issue and are monitoring the system.

Posted May 01, 2025 - 17:37 UTC

Identified

Our Engineering team has identified what we believe to be the root cause of this issue and we are reviewing mitigation actions.

Posted May 01, 2025 - 17:33 UTC

Investigating

Our Engineering team is actively aware of an ongoing issue that is impacting our ability to fully utilize our customer support portal. We will post additional updates here as our investigation progresses.

Posted May 01, 2025 - 17:23 UTC

This incident affected: Auth0 Europe (PROD) (Other), Auth0 US (PROD) (Other), Auth0 Australia (PROD) (Other), Auth0 US-3 (PROD) (Other), Auth0 JP-1 (PROD) (Other), Auth0 US-4 (PROD) (Other), Auth0 UK-1 (PROD) (Other), Auth0 CA-1 (PROD) (Other), Auth0 EU-2 (PROD) (Other), and Auth0 US-5 (PROD) (Other).