Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted May 15, 2025 - 18:23 UTC
Monitoring
The errors for this issue have now subsided and services are operating as expected. We are continuing to monitor and review this issue.
Posted May 15, 2025 - 18:07 UTC
Identified
We have isolated and identified the errors for this issue and we are continuing to review this with our Engineering team.
Posted May 15, 2025 - 18:05 UTC
Update
Our Engineering team is still reviewing this issue. We've confirmed that there was impact to management API calls in Public Cloud US-3. We will provide additional updates in approximately 15 minutes.
Posted May 15, 2025 - 18:00 UTC
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted May 15, 2025 - 17:53 UTC
This incident affected: Auth0 US-3 (PROD) (User Authentication, Machine to Machine Authentication, Management API).