Increased Error Rates Impacting EU Customers

Incident Report for Auth0

Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20250212IncreasedErrorRatesImpactingEU1andEU2PublicCloudEnvironments.pdf

Posted Mar 12, 2025 - 18:24 UTC

Resolved

Services are restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Feb 12, 2025 - 02:58 UTC

Identified

Our Engineering team has identified an issue which briefly impacted customers for several minutes in our EU-1 and EU-1 public cloud regions on February 12, 2025. We are continuing to review this issue in further depth and the issue has since been fully resolved and mitigated.
Posted Feb 12, 2025 - 02:51 UTC
This incident affected: Auth0 Europe (PROD) (User Authentication, Machine to Machine Authentication) and Auth0 EU-2 (PROD) (User Authentication, Machine to Machine Authentication).