Errors on EU-1 Public Cloud

Incident Report for Auth0

Postmortem

We have isolated that this issue was caused by a misconfiguration. Any customers who require further assistance should contact our Support teams and refer to the following article which provides guidance on end of life rollout for mandatory use of SNI at - https://support.auth0.com/help/s/article/End-of-Life-Rollout-for-Mandatory-Use-of-SNI-for-HTTPS-Requests

Posted Apr 30, 2025 - 15:48 UTC

Resolved

Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

Posted Apr 30, 2025 - 08:10 UTC

Monitoring

We applied a fix for the issue and are monitoring the system.

Posted Apr 30, 2025 - 07:43 UTC

Investigating

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Posted Apr 30, 2025 - 07:04 UTC

This incident affected: Auth0 Europe (PROD) (User Authentication, Machine to Machine Authentication).