Increase in Error Rates and Response Times on Authentication services - US-5 and CA-1

Incident Report for Auth0

Resolved

Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Nov 14, 2025 - 08:59 UTC

Monitoring

We applied a fix for the issue and the errors have subsided. We are monitoring the system.
Posted Nov 14, 2025 - 08:20 UTC

Update

Our environment is experiencing elevated errors. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Nov 14, 2025 - 08:05 UTC

Investigating

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Nov 14, 2025 - 07:50 UTC
This incident affected: Auth0 CA-1 (PROD) (User Authentication, Machine to Machine Authentication) and Auth0 US-5 (PROD) (User Authentication, Machine to Machine Authentication).