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Incident Report for Auth0
Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/20240417_Support_Center_Failures_for_Customers.pdf

Posted Apr 26, 2024 - 16:45 UTC
Resolved
This incident has been resolved.
Posted Apr 17, 2024 - 03:57 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 17, 2024 - 03:40 UTC
Update
We are continuing to investigate this issue.
Posted Apr 17, 2024 - 03:23 UTC
Investigating
We are investigating an issue with Support Center that is preventing customers from opening new cases with the Support team. As a backup, you can email us at support-5127305709@auth0.com, and a support case will be automatically created for you. Once the incident is resolved, this email address will stop accepting emails.
Posted Apr 17, 2024 - 02:42 UTC
This incident affected: Support Center.
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