The Auth0 Dashboard and all impacted support websites (Auth0 Docs (auth0.com/docs), Support Center (support.auth0.com), and Status page (status.auth0.com)) have been stable, and errors have been resolved. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Mar 02, 2025 - 01:17 UTC
Monitoring
The Manage service has been restored following the implementation of mitigation measures. We have placed additional safeguards to prevent recurrence and will continue to monitor the situation.
Posted Mar 01, 2025 - 23:52 UTC
Identified
We have identified that the Manage service has not fully recovered. Impacted users may experience temporary disruptions accessing the Auth0 Dashboard. Our teams are actively working to resolve the issue. We will provide another update within the next 30 minutes.
We have identified the root cause of the issue and are implementing a fix. We will continue to update every 15 minutes.
Posted Mar 01, 2025 - 22:21 UTC
Update
We are continuing to investigate an ongoing issue where the Dashboard and the Auth0 Support Center might be temporarily unavailable.
Posted Mar 01, 2025 - 22:11 UTC
Investigating
The Auth0 Manage Dashboard is unavailable, and our Engineers have been alerted. This does not affect your authentication transactions, and you can still make management transactions via our Management API. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Mar 01, 2025 - 21:57 UTC
This incident affected: Auth0 Europe (PROD) (Management API), Auth0 Australia (PROD) (Management API), Auth0 US (PROD) (Management API), Auth0 US-3 (PROD) (Management API), Auth0 JP-1 (PROD) (Management API), Auth0 EU-2 (PROD) (Management API), Auth0 US-4 (PROD) (Management API), Auth0 UK-1 (PROD) (Management API), and Auth0 CA-1 (PROD) (Mangement API).