We have detected an issue with loading user details in Auth0 Management Dashboard

Incident Report for Auth0

Resolved

Services has been restored. Auth0 management dashboard user details page is working as expected.

Posted May 20, 2025 - 03:47 UTC

Monitoring

We applied a fix for the issue and are monitoring the system.
Please clear the cache of the browser and refresh the page to have the fix loaded.

Posted May 20, 2025 - 03:00 UTC

Update

We continue to investigate an issue that is impacting our Auth0 Management Dashboard. Auth0 tenant administrators are currently unable to load user details in the UI. Customers are advised to use Auth0 management API endpoints to retrieve and manage user profiles.

Posted May 20, 2025 - 02:13 UTC

Investigating

We are currently investigating an issue that is impacting our Auth0 Management Dashboard. Auth0 tenant administrators are currently unable to load user details in the UI.

Posted May 19, 2025 - 23:58 UTC

This incident affected: Auth0 US-5 (PROD) (Auth0 Dashboard), Auth0 JP-1 (PROD) (Auth0 Dashboard), Auth0 US-4 (PROD) (Auth0 Dashboard), Auth0 UK-1 (PROD) (Auth0 Dashboard), Auth0 CA-1 (PROD) (Auth0 Dashboard), Auth0 EU-2 (PROD) (Auth0 Dashboard), Auth0 US-3 (PROD) (Auth0 Dashboard), Auth0 US (PROD) (Auth0 Dashboard), Auth0 Europe (PROD) (Auth0 Dashboard), and Auth0 Australia (PROD) (Auth0 Dashboard).