Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Apr 17, 2024 - 15:57 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 17, 2024 - 15:36 UTC
Monitoring
We applied a fix for the issue and are monitoring the system.
Posted Apr 17, 2024 - 15:34 UTC
Identified
The impacted customers would have experienced elevated errors when attempting to log in. Authenticated users are less likely to experience authentication issues. We have identified the issue and are deploying a fix. We will continue to update every 15 minutes.
Posted Apr 17, 2024 - 15:23 UTC
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information
Posted Apr 17, 2024 - 15:16 UTC
This incident affected: Auth0 US-3 (PROD) (User Authentication, Machine to Machine Authentication, Multi-factor Authentication).