Services have been restored. A root cause analysis (RCA) will be posted here once our review of this incident completes.
Posted Nov 18, 2025 - 14:43 UTC
Monitoring
We are now observing gradual recovery for impacted customers and our Engineering team is continuing to monitor this issue.
Posted Nov 18, 2025 - 14:42 UTC
Update
We have identified a subset of customer traffic patterns that was impacted by our Edge Providers issues. We are starting to see residual customer recovery.
Posted Nov 18, 2025 - 14:30 UTC
Update
Our Engineering team is continuing to review cases on this matter for impacted customers. We will advise with an additional update in approximately 30 minutes once our Engineering team has triaged this issue further.
Posted Nov 18, 2025 - 12:39 UTC
Identified
We have identified an issue that impacted some customers due to a service degradation that our edge provider was experiencing beginning at approximately 11:20 UTC. Our Engineering team has been reviewing and performing an impact analysis while our Support team is working with all impacted customers. Should you have any further questions, please contact support.
Posted Nov 18, 2025 - 11:20 UTC
This incident affected: Auth0 Europe (PROD) (User Authentication, Machine to Machine Authentication), Auth0 Australia (PROD) (User Authentication, Machine to Machine Authentication), Auth0 US (PROD) (User Authentication, Machine to Machine Authentication), Auth0 US-3 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 JP-1 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 EU-2 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 US-4 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 UK-1 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 CA-1 (PROD) (User Authentication, Machine to Machine Authentication), and Auth0 US-5 (PROD) (User Authentication, Machine to Machine Authentication).