The system has been stable, and the issue did not reoccur. We will continue to investigate the issue’s root cause and provide an analysis within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Apr 10, 2025 - 12:41 UTC
Monitoring
We have implemented a fix, and the issue has been resolved.
Posted Apr 10, 2025 - 12:38 UTC
Identified
A limited subset of customers logging into an Organization or performing Management API operations on an Organization related entities would experience server errors on April 10, 2024, from approximately 12:25 to 12:38 UTC. The issue was isolated to Organization-related entities, and other access implementations were unaffected. There is no active impact, and no actions are required from our customers.
Posted Apr 10, 2025 - 12:25 UTC
This incident affected: Auth0 US-4 (PROD) (User Authentication, Machine to Machine Authentication).