Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Feb 19, 2025 - 09:20 UTC
Monitoring
After applying fixes for the issue we observed the error rates going down to normal levels. We are currently monitoring the system.
Posted Feb 19, 2025 - 08:45 UTC
Update
We have applied more changes and are monitoring the situation to confirm it resolves the incident. We will continue to update every 15 minutes.
Posted Feb 19, 2025 - 08:30 UTC
Update
We have made progress on the incident and applied some changes. We will continue to update every 15 minutes.
Posted Feb 19, 2025 - 08:10 UTC
Identified
We have identified the cause and are making progress with the investigation. We will continue to update every 15 minutes.
Posted Feb 19, 2025 - 07:50 UTC
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Feb 19, 2025 - 07:30 UTC
This incident affected: Auth0 US-3 (PROD) (User Authentication, Machine to Machine Authentication).