Partial Service Disruption for Email and SMS Delivery

Incident Report for Auth0

Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/20250714_Increased_Error_Rates_in_EU2_Public_Cloud.pdf

Posted Jul 25, 2025 - 19:47 UTC

Resolved

Services have been restored. We sincerely apologize for the impact this had on you and your users.

Posted Jul 14, 2025 - 10:49 UTC

Monitoring

We applied a fix for the issue and we are monitoring the system.

Posted Jul 14, 2025 - 10:00 UTC

Identified

We are currently investigating a resurfaced issue that was impacting our notification services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Posted Jul 14, 2025 - 09:55 UTC

This incident affected: Auth0 EU-2 (PROD) (User Authentication, Multi-factor Authentication, Email Delivery).