After monitoring the environment following our resolution actions, we've observed error rates have subsided, and authentication functionality remains stable. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Nov 17, 2025 - 15:53 UTC
Monitoring
We've observed that the rollback performed on the environment has reduced error rates to pre-incident thresholds. Users should experience recovery to authentication functionality. We're monitoring the environment to ensure stability.
Posted Nov 17, 2025 - 15:39 UTC
Identified
We have identified a recent deployment that has impacted the affected environment and a rollback is being performed to mitigate the issue. We will continue to update as our progress continues or as our status changes.
Posted Nov 17, 2025 - 15:32 UTC
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Nov 17, 2025 - 15:31 UTC
This incident affected: Auth0 JP-1 (PROD) (User Authentication, Machine to Machine Authentication).