We experienced a service disruption due to an issue with one of our upstream providers. Impacted customers received error messages related to a temporary failure in the DNS lookup process from ~09:45 to ~10:10 UTC. The issue had self-resolved, and no actions are required from our customers. We are continuing to monitor the situation and evaluate alternative solutions to enhance the resiliency of our services.
We apologize for the impact this has caused you and your users.
Posted Dec 05, 2024 - 10:10 UTC
Identified
Our monitoring alerted us to increased failures in our networking edge at approximately 09:45 UTC on December 5, 2024. Simultaneously, our Support team began receiving reports that customers are experiencing increased errors when attempting to login.
Posted Dec 05, 2024 - 09:45 UTC
This incident affected: Auth0 US (PROD) (User Authentication, Machine to Machine Authentication) and Auth0 US-4 (PROD) (User Authentication, Machine to Machine Authentication).