Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Jul 18, 2025 - 11:03 UTC
Monitoring
We have rolled back the change impacting popup authentication flows and are continuing to monitor the system.
Posted Jul 18, 2025 - 10:37 UTC
Identified
We have identified the cause, and are working on providing a resolution.
Posted Jul 18, 2025 - 10:31 UTC
Update
We are continuing to investigate the issue to determine the root cause.
Posted Jul 18, 2025 - 10:03 UTC
Investigating
We are currently investigating an incident that impacting loginWithPopup flows. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Jul 18, 2025 - 08:07 UTC
This incident affected: Auth0 US-3 (PROD) (User Authentication), Auth0 JP-1 (PROD) (User Authentication), and Auth0 EU-2 (PROD) (User Authentication).