These issues have since been fully resolved and mitigated. We are working on a root-cause analysis (RCA) report which we will share here in the coming days. We sincerely apologize for any impact this has caused you and your users.
Posted Nov 18, 2025 - 15:57 UTC
Identified
On November 18, 2025, our Engineering team identified an issue that adversely impacted US-3, US-4, and US-5 Public Cloud customers following an event we experienced with service degradation from our Edge Provider. We are performing an in-depth analysis of these events.
Posted Nov 18, 2025 - 14:30 UTC
This incident affected: Auth0 US-3 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 US-4 (PROD) (User Authentication, Machine to Machine Authentication), and Auth0 US-5 (PROD) (User Authentication, Machine to Machine Authentication).