Rules configuration object is empty for some tenants

Incident Report for Auth0

Postmortem

We have now completed our full RCA. Please see the following link for the full details: https://cdn.auth0.com/blog/20201025-Incident-RCA.pdf

Posted Nov 06, 2020 - 20:13 UTC

Resolved

This incident has been resolved.

Posted Oct 26, 2020 - 03:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 26, 2020 - 03:15 UTC

Identified

The issue only affects tenants with new rules configurations. Tenants who have had a rules configuration ever set before were not affected. We are working on resolving the issue.

Posted Oct 26, 2020 - 01:08 UTC

Update

We are continuing to investigate this issue.

Posted Oct 26, 2020 - 00:50 UTC

Investigating

We found an issue with `configuration` object returning empty in rules for some tenants and we are investigating it.

Posted Oct 26, 2020 - 00:40 UTC

This incident affected: Auth0 US (PREVIEW) (User Authentication), Auth0 Europe (PROD) (User Authentication), Auth0 Australia (PROD) (User Authentication), Auth0 US (PROD) (User Authentication), Auth0 Europe (PREVIEW) (User Authentication), Auth0 Australia (PREVIEW) (User Authentication), Auth0 US-3 (PROD) (User Authentication), and Auth0 US-3 (PREVIEW) (User Authentication).