Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted May 19, 2025 - 02:40 UTC
Monitoring
We applied a fix for the issue and are monitoring the system. The alternative email is deactivated, please use the support centre (https://support.auth0.com) to open the tickets if you need to contact us.
Posted May 19, 2025 - 02:17 UTC
Update
We are investigating an issue with Support Center that is preventing customers from opening new cases with the Support team. As a backup, you can email us at < >, and a support case will be automatically created for you. Once the incident is resolved, this email address will stop accepting emails.
Posted May 19, 2025 - 01:44 UTC
Update
We are currently investigating an incident that impacted our services of the tenant dashboard and support centre. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted May 19, 2025 - 01:02 UTC
Update
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted May 19, 2025 - 00:43 UTC
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.