Elevated Error Rates in Authentication API in EU-1 Public Cloud Environment

Incident Report for Auth0

Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20250311-ElevatedErrorsinAuthenticationAPIinEU-1PublicCloud_Environment.pdf

Posted Mar 25, 2025 - 15:55 UTC

Resolved

Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

Posted Mar 11, 2025 - 23:58 UTC

Identified

We have identified the cause and working on implementing a fix. We will continue to update every 15 minutes.

Posted Mar 11, 2025 - 23:53 UTC

Investigating

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Posted Mar 11, 2025 - 23:25 UTC

This incident affected: Auth0 Europe (PROD) (User Authentication, Machine to Machine Authentication).