Partial Service Disruption for Email and SMS Delivery

Incident Report for Auth0

Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/20250714_Increased_Error_Rates_in_EU2_Public_Cloud.pdf

Posted Jul 25, 2025 - 19:47 UTC

Resolved

Services have been restored. We sincerely apologize for the impact this had on you and your users.

Posted Jul 14, 2025 - 08:48 UTC

Monitoring

We applied a fix for the notifications issue and are monitoring the system.

Posted Jul 14, 2025 - 08:10 UTC

Investigating

We are experiencing a partial service disruption on email and SMS notifications, which will impact Passwordless and Email/SMS OTP sending. This is currently being investigated.

Posted Jul 14, 2025 - 05:50 UTC

This incident affected: Auth0 EU-2 (PROD) (User Authentication, Multi-factor Authentication, Email Delivery).