Impacted Functionality on Auth0 Dashboard

Incident Report for Auth0

Postmortem

A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/20251009_-_Manage_Auth0_Unavailable_on_Multiple_Public_Cloud_Environments.pdf

Posted Oct 23, 2025 - 23:56 UTC

Resolved

Services has been restored. We will continue to monitor the environment to ensure the issue does not reoccur. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you.
Posted Oct 09, 2025 - 14:56 UTC

Monitoring

We have identified the root cause of the issue and have performed a rollback to the affected environment. Users would not have been able to use the Auth0 Dashboard during the impact window. We are seeing recovery after our rollback and are monitoring to ensure full stability. We will continue to update every 15 minutes.
Posted Oct 09, 2025 - 14:50 UTC

Investigating

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Oct 09, 2025 - 14:38 UTC
This incident affected: Auth0 US-5 (PROD) (Auth0 Dashboard), Auth0 JP-1 (PROD) (Auth0 Dashboard), Auth0 US-4 (PROD) (Auth0 Dashboard), Auth0 UK-1 (PROD) (Auth0 Dashboard), Auth0 CA-1 (PROD) (Auth0 Dashboard), Auth0 EU-2 (PROD) (Auth0 Dashboard), Auth0 US-3 (PROD) (Auth0 Dashboard), Auth0 US (PROD) (Auth0 Dashboard), Auth0 Europe (PROD) (Auth0 Dashboard), and Auth0 Australia (PROD) (Auth0 Dashboard).