Issue Creating Tenants From Auth0 Dashboard

Incident Report for Auth0

Postmortem

This issue was caused by a code regression in which an incorrect configuration was imported and used. The service in question was imported and mistakenly used on the wrong UI pipeline, causing these errors and our team reverted builds to remove the offending code change. No further action is required by our customer and we do not expect this issue to recur as we’ve flagged this release for internal review.

Posted Apr 01, 2025 - 17:08 UTC

Resolved

Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

Posted Mar 20, 2025 - 21:58 UTC

Monitoring

We applied a fix for the issue and are monitoring the system. Services are now functioning as expected.

Posted Mar 20, 2025 - 21:55 UTC

Identified

We have identified a regression which we believe caused this issue. We are reviewing mitigation of this issue urgently.

Posted Mar 20, 2025 - 21:50 UTC

Investigating

We are currently investigating an issue for Auth0 dashboard where customers may be experiencing issues creating new tenants. Our Engineering team is reviewing this and we will advise as our investigation progresses.

Posted Mar 20, 2025 - 18:32 UTC

This incident affected: Auth0 JP-1 (PROD) (Auth0 Dashboard), Auth0 US-4 (PROD) (Auth0 Dashboard), Auth0 UK-1 (PROD) (Auth0 Dashboard), Auth0 CA-1 (PROD) (Auth0 Dashboard), Auth0 EU-2 (PROD) (Auth0 Dashboard), Auth0 US-3 (PROD) (Auth0 Dashboard), Auth0 US (PROD) (Auth0 Dashboard), Auth0 Europe (PROD) (Auth0 Dashboard), and Auth0 Australia (PROD) (Auth0 Dashboard).