Auth0 Dashboard currently unavailable

Incident Report for Auth0

Postmortem

A root-cause analysis for this issue has been performed and is now available at:
https://cdn.auth0.com/blog/20240411-Auth0_Manage_Dashboard_is_unavailable.pdf

Posted Apr 23, 2024 - 23:23 UTC

Resolved

This incident has been resolved.

Posted Apr 11, 2024 - 12:31 UTC

Monitoring

The fix worked, and the Auth0 Dashboard is working now. We are monitoring the results.

Posted Apr 11, 2024 - 12:22 UTC

Identified

We have applied a fix that mitigated the issue

Posted Apr 11, 2024 - 12:14 UTC

Update

We are continuing to investigate this issue

Posted Apr 11, 2024 - 11:56 UTC

Investigating

We are currently investigating an incident that impacted our services. Auth0 Dashboard is currently not working. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information

Posted Apr 11, 2024 - 11:30 UTC

This incident affected: Auth0 Europe (PROD) (Other), Auth0 US (PROD) (Other), Auth0 Australia (PROD) (Other), Auth0 US-3 (PROD) (Other), Auth0 JP-1 (PROD) (Other), Auth0 US-4 (PROD) (Other), Auth0 UK-1 (PROD) (Other), and Auth0 EU-2 (PROD) (Other).