Customers experienced service disruption due to a DNS misconfiguration that was inadvertently applied in preparation for infrastructure enhancement. This issue was resolved after the misconfiguration was manually corrected. We monitored the environment to ensure stability and confirmed that services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
Posted Apr 22, 2026 - 19:01 UTC
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Apr 22, 2026 - 18:29 UTC
This incident affected: Auth0 Europe (PROD) (User Authentication, Machine to Machine Authentication), Auth0 Australia (PROD) (User Authentication, Machine to Machine Authentication), Auth0 Europe (PREVIEW) (User Authentication, Machine to Machine Authentication), Auth0 US-3 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 JP-1 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 EU-2 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 US-4 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 UK-1 (PROD) (User Authentication, Machine to Machine Authentication), Auth0 CA-1 (PROD) (User Authentication, Machine to Machine Authentication), and Auth0 US-5 (PROD) (User Authentication, Machine to Machine Authentication).