5XX HTTP errors for India customers due to network edge provider outage

Incident Report for Auth0

Resolved

This incident has been resolved.

Posted Jun 15, 2022 - 12:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 15, 2022 - 12:14 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 15, 2022 - 12:13 UTC

Update

We are continuing to investigate this issue.

Posted Jun 15, 2022 - 12:02 UTC

Investigating

We are currently investigating 5XX HTTP errors affecting India customers due to an outage that's affecting our network edge provider

Posted Jun 15, 2022 - 12:00 UTC

This incident affected: Auth0 US (PREVIEW) (User Authentication), Auth0 Europe (PROD) (User Authentication), Auth0 Australia (PROD) (User Authentication), Auth0 US (PROD) (User Authentication), Auth0 Europe (PREVIEW) (User Authentication), Auth0 Australia (PREVIEW) (User Authentication), Auth0 US-2 (PROD) (User Authentication), Auth0 US-3 (PROD) (User Authentication), Auth0 US-3 (PREVIEW) (User Authentication), Auth0 JP-1 (PROD) (User Authentication), and Auth0 JP-1 (PREVIEW) (User Authentication).