Search v3 unavailability

Incident Report for Auth0

Postmortem

We have now completed our full RCA. Please see the following link for the full details: https://cdn.auth0.com/blog/20201023-Incident-RCA.pdf

Posted Nov 07, 2020 - 00:38 UTC

Resolved

This incident has been resolved.

Posted Oct 24, 2020 - 00:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 23, 2020 - 23:22 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 23, 2020 - 22:41 UTC

Investigating

Our Search v3 capability is currently unavailable. Authentication events should not be affected unless you have a dependency on Search v3. Our Engineers are looking into it, and we will let you know as we have more information.

Posted Oct 23, 2020 - 22:25 UTC

This incident affected: Auth0 US (PREVIEW) (Management API) and Auth0 US (PROD) (Management API).