We've mitigated the failure and the errors have stopped. We will continue monitoring.
Posted Nov 14, 2017 - 03:13 UTC
Investigating
A percentage of requests to the Search API are failing. This does not affect authentication transactions unless you are using the Search API via a Rule or as part of your login flow.
The Search API is a replica of the primary store. Generally, it is not a good practice to add this dependency as part of a critical flow of your system. We recommend using the Get Users by Email API instead (https://auth0.com/docs/api/management/v2#!/Users_By_Email/get_users_by_email) or Get User by ID to avoid using Search for a critical flow.
Posted Nov 14, 2017 - 02:51 UTC
This incident affected: Auth0 Europe (PROD) (Management API) and Auth0 Europe (PREVIEW) (Management API).