Resolved -
Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Apr 9, 13:06 UTC
Update -
We are continuing to monitor for any further issues.
Apr 9, 12:44 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 9, 12:44 UTC
Update -
We are still investigating an issue with Support Center that is preventing customers from opening new cases with the Support team. As a backup, you can email us at support-9448235070@auth0.com, and a support case will be automatically created for you. Once the incident is resolved, this email address will stop accepting emails.
Apr 9, 12:06 UTC
Update -
We are still investigating an issue with Support Center that is preventing customers from opening new cases with the Support team. As a backup, you can email us at support-9448235070@auth0.com, and a support case will be automatically created for you. Once the incident is resolved, this email address will stop accepting emails.
Apr 9, 11:13 UTC
Update -
We are still investigating an issue with Support Center that is preventing customers from opening new cases with the Support team. As a backup, you can email us at support-9448235070@auth0.com, and a support case will be automatically created for you. Once the incident is resolved, this email address will stop accepting emails.
Apr 9, 10:07 UTC
Update -
We are continuing to investigate this issue.
Apr 9, 09:17 UTC
Update -
We are continuing to investigate this issue.
Apr 9, 08:41 UTC
Investigating -
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information
Apr 9, 07:23 UTC