A fix has been implemented and we are monitoring the results.
Posted Nov 21, 2017 - 17:12 UTC
Identified
This all indicates to a new release, we are rolling back to a previous version.
Posted Nov 21, 2017 - 17:09 UTC
Investigating
A small percentage of authentication transactions in AU and EU PREVIEW environments are failing. The team is currently investigating the root cause. We'll keep you updated.
Posted Nov 21, 2017 - 17:07 UTC
This incident affected: Auth0 US (PREVIEW) ([DEPRECATED] Authentication using Custom DB Connections & Rules (PREVIEW)) and Auth0 US (PROD) ([DEPRECATED] Authentication using Custom DB Connections & Rules).