Increased error rates in user search endpoints and indexing delays
Incident Report for Auth0
Resolved
This incident has been resolved.
Posted Oct 26, 2020 - 21:52 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 26, 2020 - 19:25 UTC
Identified
We've identified the cause of the issue and working on a fix. Newly created users do not show up in User Search at this moment and may cause "user doesn't exist" errors when searching users via Management API.
Posted Oct 26, 2020 - 18:10 UTC
Update
We are continuing to investigate this issue.
Posted Oct 26, 2020 - 13:23 UTC
Investigating
We are currently investigating this issue.
Posted Oct 26, 2020 - 13:08 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 26, 2020 - 09:25 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 26, 2020 - 09:16 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 26, 2020 - 09:05 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 26, 2020 - 09:05 UTC
This incident affected: Auth0 US (PROD) (Management API).