Elevated error rate in Auth0

Incident Report for Auth0

Postmortem

A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/20210225-Incident-RCA.pdf

Posted Mar 11, 2021 - 16:31 UTC

Resolved

This incident has been resolved.

Posted Feb 25, 2021 - 19:35 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 25, 2021 - 18:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results. We can confirm this only affected services between 18:40 and 18:45 UTC.

Posted Feb 25, 2021 - 18:45 UTC

Investigating

We are experiencing elevated error rates in the AU region for Auth0. Our Engineers are currently investigating.

Posted Feb 25, 2021 - 18:40 UTC

This incident affected: Auth0 Australia (PROD) (User Authentication, Machine to Machine Authentication, Management API) and Auth0 Australia (PREVIEW) (User Authentication, Machine to Machine Authentication, Management API).